Insurance

Every uberX partner carries comprehensive insurance.

All rides arranged using the Uber app are covered by commercial auto insurance. This ensures that riders and third parties (such as pedestrians) are protected throughout an Uber ride.

Our Commitment to Safety

Millions of people have come to rely on Uber for daily commutes, special nights out, and reliable transportation for their loved ones. Riders are served by the hundreds of thousands of Uber driver partners whose service reduces drunk and distracted driving, meets a critical transportation need in underserved communities and simply makes life easier.

Putting safety first for each of the one million trips we are doing every day means setting strict safety standards, then working hard to improve them every day. We owe it to all our riders, driver partners and communities around the world to examine what we can do better and then do everything we can to make more progress on safety.

We believe deeply that, alongside our driver partners, we have built the safest transportation option in 300+ cities around the world. Every ride is traced by GPS, making it easy for us to work with public safety officials to ensure our communities are protected. Our technology includes a two-way rating system to help ensure only the top drivers stay on the platform and riders are also held accountable. Our app also displays a driver’s photo, license plate number, and vehicle type, so when our riders enter a car, they know with confidence it’s the right one with the right driver.

Uber is committed to developing new technology tools that improve safety, strengthen and increase the number of cities and countries where background checks are conducted and improve communication with local officials and law enforcement.

Here are some current improvements coming through:

Technology
Our Safety Product Team is developing more ways to put technology to work to ensure the safety of riders and drivers in key areas. We are initiating research & development on biometrics and voice verification to build custom tools for enhanced driver screening. We are also investing in ways to provide riders the instant ability to communicate with us and their loved ones in the event of an emergency, building on top of our ShareMyETA feature.

Service and Support
Our 2-way feedback system has introduced unprecedented transparency to transportation. As our rapid growth continues, our customer service must evolve to keep pace. We are building Safety Incident Response teams around the world with the goal of providing 24/7, immediate support in the event of a safety incident.

Advisory and Training Partnerships
We will be working with partners that have deep expertise in issues like women’s safety, conflict resolution, and road safety and incorporate their counsel into our global safety roadmap. 

Executing well in these areas, acting on recommendations suggested by partners and drawing on experience gleaned by delivering 140 million rides worldwide this year will lead to a new standard in safety for transportation. Of course, no background check can predict future behavior and no technology can yet fully prevent bad actions. But our responsibility is to leverage every smart tool at our disposal to set the highest standard in safety we can. We will not shy away from this task.

We will make sure to update you on our progress, and if you have any ideas, please feel free to send them to safety@uber.com.