Our Commitment to Safety

Millions of people have come to rely on Uber for daily commutes, special nights out, and reliable transportation for their loved ones. Riders are served by the hundreds of thousands of Uber driver partners whose service reduces drunk and distracted driving, meets a critical transportation need in underserved communities and simply makes life easier.

Putting safety first for each of the one million trips we are doing every day means setting strict safety standards, then working hard to improve them every day. We owe it to all our riders, driver partners and communities around the world to examine what we can do better and then do everything we can to make more progress on safety.

We believe deeply that, alongside our driver partners, we have built the safest transportation option in 300+ cities around the world. Every ride is traced by GPS, making it easy for us to work with public safety officials to ensure our communities are protected. Our technology includes a two-way rating system to help ensure only the top drivers stay on the platform and riders are also held accountable. Our app also displays a driver’s photo, license plate number, and vehicle type, so when our riders enter a car, they know with confidence it’s the right one with the right driver.

Uber is committed to developing new technology tools that improve safety, strengthen and increase the number of cities and countries where background checks are conducted and improve communication with local officials and law enforcement.

Technology

Our Safety Product Team is developing more ways to put technology to work to ensure the safety of riders and drivers in key areas. We are initiating research & development on biometrics and voice verification to build custom tools for enhanced driver screening. We are also investing in ways to provide riders the instant ability to communicate with us and their loved ones in the event of an emergency, building on top of our ShareMyETA feature.

Service and Support

Our 2-way feedback system has introduced unprecedented transparency to transportation. As our rapid growth continues, our customer service must evolve to keep pace. We are building Safety Incident Response teams around the world with the goal of providing 24/7, immediate support in the event of a safety incident.

Advisory and Training Partnerships

We will be working with partners that have deep expertise in issues like women’s safety, conflict resolution, and road safety and incorporate their counsel into our global safety road map.

Executing well in these areas, acting on recommendations suggested by partners and drawing on experience gleaned by delivering 140 million rides worldwide this year will lead to a new standard in safety for transportation. Of course, no background check can predict future behaviour and no technology can yet fully prevent bad actions. But our responsibility is to leverage every smart tool at our disposal to set the highest standard in safety we can. We will not shy away from this task.

We will make sure to update you on our progress, and if you have any ideas, please feel free to send them to safety@uber.com.

 

In the event of a serious incident

If you're involved in an accident:

  1. Ensure that everyone involved is safe. If there are any serious injuries, call an ambulance on 767.
  2. Exchange details with any other drivers involved.
  3. Lodge an Incident Report with police.
  4. Let us know. If it is a minor incident, visit help.uber.com. If it is a serious incident, send a message to our Urgent Issue Text Line and we'll get in touch as soon as possible .

You feel unsafe during a trip:

Rest assured that Uber has the details of every rider and driver on file, and the vast majority of situations are effectively dealt with by Uber support.

However, if a serious issue arises on a trip in which you feel unsafe, we suggest you:

  1. Pull over where safe and let the rider know that you're not able to continue the trip.
  2. If the rider doesn't leave, or there is aggressive behaviour or threats to your personal safety, you're within your rights.  
  3. Let us know. If it's a minor issue, visit help.uber.com. If it's a serious issue, send a message to our Urgent Issue Text Line we'll get in touch as soon as possible.